First Peoples Disability Network (Aboriginal Disability Network)
The Aboriginal Disability Network brings together Aboriginal and Torres Strait
Islander people with a disability to support one another.
402/161 Redfern Street Redfern NSW 2016
Phone: 02 8399 0881 Fax: 02 8399 1664
Advocate for Children and Young People (ACYP)
Formerly the Commission for Children and Young People (CCYP)
The Advocate is a NSW government agency that aims to make NSW a better place for children and young people by listening to them and promoting their interests.
Level 2, 407 Elizabeth Street Surry Hills NSW 2010
Phone 02 9286 7276 Fax: 02 9286 7267
Ageing, Disability and Home Care
Ageing, Disability and Home Care (ADHC) is part of the Department of Family and Community Services NSW. They provide support and services to older people, people with disabilities and their carers in NSW.
Central Office Level 5, 83 Clarence Street Sydney NSW 2000
Phone: 02 9377 6000 TTY: 02 9377 6167
Association of Children’s Welfare Agencies (ACWA)
The peak body working on policy, research, information, advocacy, lobbying and professional development in the NSW child and family sector.
Locked Bag 13 Haymarket NSW 1240
Phone: 02 9281 8822 Fax: 02 9281 8827
Association for Children with a Disability
Providing information and support to families of children or young adults with any type of disability across NSW.
PO Box 131, Gordon NSW 2072
Phone: 1300 851 603
Australia Centre for Disability Law
Formerly the NSW Disability Discrimination Legal Centre.
Provides accurate and easy to understand advice to people with a disability in NSW who want to make a complaint of disability discrimination.
PO Box 989 Strawberry Hills NSW 2012
Phone: 02 8014 7000 Toll free: 1800 800 708
Fax: 02 9211 5518 TTY: 9211 5549 1800 644 419
Australian Human Rights Commission
Handles complaints of discrimination and breaches of human rights under the federal anti-discrimination legislation, including disability, sex, race and age.
Level 3, 175 Pitt Street Sydney NSW 2000
GPO Box 5218 Sydney NSW 2001
Phone: 02 9284 9600 or 1300 369 711 Fax: 02 9284 9611 TTY: 1800 620 241
Infoline: 1300 656 419
Australian National Disability Abuse and Neglect Hotline
Reporting or complaining about abuse or neglect of a person with a disability at home, in the community, or in any location.
PO Box Q687 Queen Victoria Building NSW 1230
Toll free: 1800 880 052 TTY: 1800 301 130 NRS: 1800 555 677 TIS: 13 14 50 Fax: 02 8412 7199
Blind Citizens Australia
Aim to achieve equity and equality by our empowerment, by promoting positive community attitudes, and by striving for high quality and accessible services which meet our needs.
Ross House Level 3, 247-251 Flinders Lane, Melbourne VIC 3000
Toll free: 1800 033 660 Phone: 03 9654 1400 Fax: 03 9650 3200
Brain Injury Association of NSW
Dedicated to achieving equality for people living with brain injury, BIA NSW are the leading support network for those impacted by brain injury.
Suite 102, Level 1 3 Carlingford Road Epping NSW 2121
PO Box 698 Epping NSW 1710
Phone: 02 9868 5261 Freecall: 1800 802 840 Fax: 02 9868 5619
An association for relatives and friends who are caring for people with a disability, mental health problem, chronic condition or who are frail aged. They have programs for carers including information, support, education and promotion of issues for carers in the community.
Roden Cutler House Level 18, 24 Campbell Street Sydney NSW 2000
PO Box 20156 World Square NSW 2002
Phone: 02 9280 4744 Toll free: 1800 242 636 Fax: 02 9280 4755
Combined Pensioners and Superannuants Association (CPSA)
CPSA strives for a fair deal for pensioners of all ages, superannuants and low income retirees. It provides information, support, advice and advocacy and a range of specialised services.
Level 9, 28 Foveaux Street Surry Hills NSW 2010
Phone: 02 9281 3588 Toll free: 1800 451 488 TTY: 02 9281 3893 Fax: 02 9281 9716
Investigates complaints about Commonwealth Government departments or agencies, including nursing homes and hostels.
Level 7, North Wing Sydney Central 477 Pitt Street, Sydney NSW 2000
PO Box K825 Haymarket NSW 1240
Toll free: 1300 362 072 Fax: 02 9211 4402 SMS: 0413 266 662
Commonwealth Respite and Carelink Centres
These centres provide a link to and information about a wide range of community, aged care and support services available locally or across Australia, including services for older people, people with a disability, and those who provide care and services. These centres can also assist carers with options to take a break through short-term and emergency respite services, based on assessed need, and provide advice on and coordinate access to respite services in a carer’s local area.
Toll free: 1800 052 222 Freecall: 1800 059 059 (for emergency respite support outside standard business hours)
Community Services is part of the Department of Family and Community Services NSW. They provide child protection services, parenting support and early intervention, foster care, adoption services and help for communities affected by disaster.
Head Office: Locked Bag 4028 Ashfield NSW 2131
Phone: 02 9716 2222 Fax: 02 9716 2999 Phone: 132 111 (to report suspected abuse or neglect of children or young people)
Complaints: Reply Paid 63437
Complaint oversight bodies: Anti-Discrimination Board
Investigates and conciliates complaints of discrimination, harassment and vilification.
Level 4, 175–183 Castlereagh Street Sydney NSW 2000
PO Box A2122 Sydney South NSW 1235
Phone: 02 9268 5555 Toll free: 1800 670 812 (within NSW) TTY: 02 9268 5522 Fax: 02 9268 5500
Email enquiries: firstname.lastname@example.org
Email complaints: email@example.com
Complaints Resolution and Referral Service
Complaints resolution service for people using Australian Government-funded disability employment and advocacy services.
PO Box Q687 Queen Victoria Building NSW 1230
Free call: 1800 880 052 NRS: 1800 555 677 Fax: 02 8412 7199
Complaints Unit Community Services
Locked Bag 4028 Ashfield NSW 2131
Freecall: 1800 000 164
Connecting Carers NSW (CCNSW)
Connecting Carers NSW supports Family and Community Services Carers who reside in the state of NSW. CCNSW provides the following services to Foster, Kinship and Relative Carers:
- Peer support and advocacy
- Local coordinator support
- Ongoing training
- Coffee and chats
- 24hr telephone support
PO Box 241 Villawood NSW 2163
Phone: 1300 794 653 (24hr support) Phone: 02 9794 2352 Fax: 02 9794 2381
Council for Intellectual Disability (CID)
State-wide peak group for people representing rights and best interests of people with intellectual disability by providing information, workshops and useful resources.
Level 1, 418A Elizabeth Street Surry Hills NSW 2010
Phone: 02 9211 1611 Toll free: 1800 424 065 Fax: 02 9211 2606
Deafness Forum of Australia
The national representative of all Australians who have a hearing impairment, a chronic disorder of the ear, are Deaf or deafblind, and the families who support them.
Open Systems House 218 Northbourne Avenue Braddon ACT 2612
Phone: 02 6262 7808
Electricity and Water Ombudsman (EWON)
EWON provides an independent way of resolving customer complaints about all electricity and gas suppliers in NSW and some water suppliers.
Level 11, 133 Castlereagh Street Sydney NSW 2000
Reply Paid 86550 Sydney South NSW 1234
Freecall: 1800 246 545 Fax: 1800 812 291
Ethnic Child Care, Family (ECCF) & Community Services Cooperative (CSC)
ECCF & CSC provides information, resources, referrals, advocacy, consultation, training, support and assistance in the areas of children, disability and aged services in order to ensure that people from culturally and linguistically diverse backgrounds are provided with the opportunity to participate and receive services to their linguistic, cultural and religious needs.
Building 3, 142 Addison Road Marrickville NSW 2204
Phone: 02 9569 1288 Fax: 02 9564 2772
Independent, community-based social state-level advocacy organisation assisting families with a child or an adult who has a developmental disability.
305/16–18 Cambridge Street Epping NSW 2121
PO Box 502 Epping NSW 1710
Phone: 02 9869 0866 Freecall: 1800 620 588 Fax: 02 9869 0722
FamS (NSW Family Services Inc)
FamS (NSW Family Services Inc) supports non-government organisations in NSW that are providing services to families experiencing stress. It encourages and helps these organisations to provide quality support services.
Old Bidura House 357 Glebe Point Road Glebe NSW 2037
PO Box 223 Glebe NSW 2037
Phone: 02 9692 9999 Fax: 02 8512 9866
Foster Parent Support Network
Provides telephone support, training and conferences to support carers who foster children in NSW.
PO Box 225 Casula NSW 2170
Phone: 02 9608 8494 Freecall: 1800 262 445 (24 hour) Fax: 02 9608 9934
Health Care Complaints Commission
Independent watchdog body that handles complaints about health care practitioners and health care services.
Level 13, 323 Castlereagh Street Sydney NSW 2010
Locked Mail Bag 18 Strawberry Hills NSW 2012
Phone: 02 9219 7444 Toll free: 1800 043 159 TTY: 02 9219 7555 Fax: 02 9281 4585
Home Care Service of NSW – Complaints Unit
The Home Care Service of NSW helps older people and younger people with a disability to live independently in their own home. They also provide support to carers. The Home Care Service is administered by ADHC.
Central Office, Level 5, 83 Clarence Street, Sydney NSW 2000
Customer Feedback and Complaints
Toll free: 1800 044 043 Fax: 02 9689 2879
Information on disability, equipment, travel, services, recreation, accessible
accommodation and other resources. Database of information and expos. Offices in Sydney, Wollongong and Tumut.
Toll free: 1800 029 904 SMS: 0458 296 602 TTY: 02 6947 3377
Indigenous Disability Advocacy Service (IDAS)
IDAS is funded to service Indigenous persons with a disability in Western Sydney and regional centres in areas of high need in NSW. IDAS can assist Indigenous people with most types of disabilities, their families and carers when the person they are looking after needs help, especially if they have been unfairly treated or are confused about a big decision.
127 Lethbridge Street Penrith NSW 2750
Phone: 02 4722 3524 Fax: 02 4722 6126
Information and Privacy Commission NSW
The Office of the NSW Information and Privacy Commissioners aims to protect and promote privacy rights in NSW.
Level 11, 1 Castlereagh Street Sydney NSW 2000
GPO Box 7011 Sydney NSW 2001
Phone: 1800 472 679 Fax: 02 8114 3756
Intellectual Disability Rights Service (IDRS)
A community legal centre that helps people with an intellectual disability exercise their rights under the law. IDRS also run the Criminal Justice Support Network which is a state-wide support service for people with an intellectual disability who are victims, suspects or defendants in criminal matters. The IDRS also runs a website ‘making sense’ which helps parents with intellectual disability make sense of the child protection system in NSW.
PO Box 3347 Redfern NSW 2016
Phone: 02 9318 0144
24 Hour helpline: firstname.lastname@example.org
Free call: 1800 666 611 Fax: 02 9318 2887
A free, confidential and anonymous 24 hour telephone and online counselling service for young people aged 5-25.
Toll free: 1800 55 1800
Legal Aid NSW
Offers free legal advice, and legal representation in most areas of law.
Ground Floor, 323 Castlereagh Street Haymarket NSW 2000
Phone: 02 9219 5000 TTY: 02 9219 5126 Fax: 02 9219 5935 DX: 5 Haymarket
A free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW.
Phone: 1300 888 529 TTY: 1300 889 529
Mental Health Association of NSW
Provides information service, support groups, mental health promotion and advocacy.
Level 5, 80 William Street Woolloomooloo NSW 2011
Freecall: 1300 794 991 Phone: 02 9339 6000 Fax: 02 9339 6066
Mental Health Coordinating Council
The peak body for non-government mental health organisations in NSW.
Ground Floor Broughton Hall Corner Church and Glover Streets Lilyfield NSW 2040
PO Box 668 Rozelle NSW 2039
Phone: 02 9555 8388 Fax: 02 9810 8145
Multicultural Disability Advocacy Association
Individual and systems advocacy for people with disability from culturally and
linguistically diverse backgrounds and their family and carers.
10-12 Hutchinson Street Granville NSW 2142
PO Box 884 Granville NSW 2142
Phone: 02 9891 6400 Toll free: 1800 629 072 TTY: 02 9687 6325 Fax: 02 9897 9402
My Choice Matters
Works with people with disability and their families to live their life their way and get the most out of the changing disability system.
NSW Consumer Development Fund Level 2, 418A Elizabeth Street Surry Hills NSW 2010
Phone: 1800 144 653 or 02 9211 2605 Fax: 02 9211 2606
National Disability Insurance Scheme (NDIS)
The National Disability Insurance Agency (NDIA) is an independent statutory agency whose role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.
GPO Box 700 Canberra ACT 2601
Phone: 1800 800 110
National Disability Services (NDS)
Australia’s peak body for non-government disability service organisations, NDS’s purpose is to promote quality service provision and life opportunities for Australians with disability.
Level 18, 1 Castlereagh Street Sydney NSW 2000
GPO Box 2687 Sydney NSW 2001
Phone: 02 9256 3111 Fax: 02 9256 3123
National Welfare Rights Network
Provides advice and representation on all Social Security matters. The Centre can help people by advising them of their rights and entitlements and assisting them to appeal against Centrelink decisions which they disagree with.
102/55 Holt Street Surry Hills NSW 2010
Phone: 02 9211 5300 Toll free: 1800 226 028 (outside Sydney) Fax: 02 9211 5268 TTY: 02 9211 0238
New South Wales Trustee and Guardian
An independent statutory authority legally appointed to protect and administer the financial affairs and property of people unable to make financial decisions for themselves (where there is no other suitable person willing to assist).
160 Marsden Street (near the corner of George St) Parramatta or 144 Clarence, Street Sydney
Locked Bag 5115 Parramatta NSW 2124
Phone: 1300 364 103 for enquiries about Trustee Services (Wills, Powers of
Attorney, Trusts and Estate Administration) 1300 360 466 for enquiries about Managed Clients.
NSW Civil and Administrative Tribunal (NCAT) Guardianship Division
The Tribunal has a key role in the protection and empowerment of people living with a decision-making disability.
Locked Bag 9 Balmain NSW 2041
Phone: 02 9556 7600 Toll free: 1800 463 928 TTY: 02 9556 7634 Fax: 02 9555 9049
NSW Council for Social Services (NCOSS)
The peak body for Social and Community Services in NSW.
Level 3, 52-56 William Street East Sydney NSW 2011
Phone: 02 9211 2599 Fax: 02 9281 1968
Level 24, 580 George Street Sydney NSW 2000
Phone: 02 9286 1000 Toll free: 1800 451 524 (outside Sydney metro) TTY: 02 9264 8050 Fax: 02 9283 2911
People with Disability Australia Inc. (PWD)
Represents the rights and interests of people with disability. Conducts individual and systems advocacy and provides disability rights education.
Level 10, 1 Lawson Square Redfern NSW 2016
PO Box 666 Strawberry Hills NSW 2012
Phone: 02 9370 3100 Toll free: 1800 422 015 TTY: 02 9318 2138 Toll free: 1800 422 016 Fax: 02 9318 1372
Promotes the rights and interests of people with disabilities through the practice of guardianship, advocacy and education.
160 Marsden Street Parramatta NSW 2150
Locked Bag 5116 Parramatta NSW 2124
Phone: 02 8688 2650 Toll free: 1800 451 510 Fax: 02 8688 9797 TTY: 1800 882 889
Physical Disability Council of NSW (PDCN)
State-wide representative group for people with physical disability, undertaking systems advocacy. Regular bulletin and a range of issues papers available.
St Helens Community Centre 184 Glebe Point Road, Glebe NSW 2037
Phone: 02 9552 1606 Toll free: 1800 688 831 Fax: 02 9552 4644
Resourcing Families provides support and information to families of children and
young people with developmental disability in NSW. It provides information and
strategies to help families develop a vision, build and nurture support networks, and explore the possibilities of a self directed approach.
305/16-18 Cambridge Street Epping NSW 1710
PO Box 502 Epping NSW 1710
Phone: 02 9869 7753 Freecall: 1800 774 764 TIS: 13 14 50 Fax: 02 9869 0722
Self Advocacy Sydney
Provides information and support to individuals and groups to promote awareness of their rights and responsibilities within the community.
Suite 106b, Level 1 30-32 Campbell Street Blacktown NSW 2148
Phone: 02 9622 3005 Fax: 02 9622 6030
Seniors Information Service
Provides confidential information on more than 10,000 organisations, services, support groups and on retirement accommodation.
Locked Bag 2090 North Ryde NSW 1670
Toll free: 13 77 88
Service NSW offers a broad range of NSW Government services and transactions through its website, telephone service and service centres. This includes providing information on Ageing, Disability and Home Care services and on the NSW Trustee and Guardian.
Toll free: 13 77 88
Spinal Cord Injuries Australia (SCIA)
Spinal Cord Injuries Australia is all about promoting independence, and continues today with a proud history of providing consumer based support and exercise rehabilitation services to people with physical disabilities.
1 Jennifer Street Little Bay NSW 2036
PO Box 397 Matraville NSW 2036
Phone: 02 9661 8855 Fax: 02 9661 9598 Freecall: 1800 819 775 (outside Sydney)
Telecommunications Industry Ombudsman
Independent alternative dispute resolution scheme for small business and residential
consumers who have unresolved complaints with telephone or internet services.
PO Box 276 Collins Street West, VIC 8007
Free call: 1800 062 058 TTY: 1800 675 692 Free fax: 1800 630 614
The Aged Care Rights Service
Community legal centre for older residents of nursing homes, hostels, retirement villages, and people receiving HACC and Community Aged Care Packages. Provides advice about costs and contracts.
Level 4, 418A Elizabeth Street Surry Hills NSW 2010
Phone: 02 9281 3600 Toll free: 1800 424 079 Fax: 02 9281 3672 TIS: 13 14 50
Women with Disabilities Australia (WWDA)
The peak organisation for women with all types of disabilities in Australia. WWDA is run by women with disabilities, for women with disabilities.
PO Box 407 Lenah Valley TAS 7008
Phone: 0438 535 123