Policies & Procedures

Here you will find our publicly available policies. You may download them for your own reference. If you have any queries related to these policies, or our policies in general, please feel free to contact the office between 9am and 5pm, Monday to Friday, on (02) 9638 0999.

1.02 Riverlink Membership
1.11 Quality & Work Health & Safety
1.24 Incorporation Requirements
2.01 Riverlink Support Services 
2.04 Consumer Information
2.05 Service Access
2.06 Information Exchange & Referrals
2.07 Intake Assessment & Reviews
2.08 Service and Activities Fees
2.09 Prioritising Requests
2.12 Consumer Rights and Responsibilities
2.13 Decision Making and Choice
2.14 Privacy, Dignity & Confidentiality
2.15 Consumer Advocates
2.16 Support Plan
2.17 Medication
2.18 Allergy
2.20 Consumer Complaints
2.23 Protection of Human Right & Freedom From Abuse
2.27 Cultural & Linguistic Diversity
2.28 Exit from Riverlink Services
2.29 Behaviour Support
2.30 Voluntary Out of Home Care (VOOHC)
3.15 Volunteers
3.17 Probity in Employment